Our focus is to give you a great building experience which is hassle free and accommodate all your needs and requirements.
To ensure that our mutual expectations to our partnership we follow a very thorough and transparent process from our first contact to the finished project and all certificates are in place.
1.From the moment you contact us, we try to reply to at a convenient time for you or within the first 24 hours. We will ask you some simple questions about your project and we will schedule a visit to look at your property. It is important to ensure that we can accommodate all your requirements in our proposal.
2.During our viewing of your property, we inspect the building structure take the necessary measurements, inform about the potential building regulations (which we will handle for you) and in general make sure to include everything. This step is quite thorough and we hope you will appreciate that we may charge a small fee which is of course deductible against the project price, should you select us to do the job.
3.Based on the visit at your property and discussion of your requirements we prepare our proposal including a project plan with timelines. Once you accept our proposal, we will send you an invoice for the first payment as per the terms of our proposal. The next step is that we ask you to fill in a short questionnaire to collect information about, e.g., things we can’t move in you home, do’s and don’t on the property. We want to make sure you can rest assured we respect you and that you can go about your day pretty much as normal.
4.Once the work starts, we will keep you informed daily about our progress and answer any questions or requests you might have. If your or we need to make changes to what are agreed, we will discuss this with you before doing any additional. Our discussion will include any effect on the agreed project price.
5.When we have completed the job, we will inspect the work with you and finally sign the project off to your satisfaction. We will send the final invoice will be to you immediately after and once payment is with us we will forward any necessary building regulation certificates and documents.